The key components of the architecture American Express has created were the ability to do business in many more effective ways by maximizing and properly utilizing new payment methods and mobile devices. This was made possible through the building and managing a comprehensive technology road map, reference architecture road map, and utility/ capacity road map.
The enterprise architecture team created road maps to understand the leadership, organizational structure, and directions, and processes to make sure American Express’s Information Technology correlates with the slightly varying changes in the demands placed upon the use of new payment methods and mobile devices, and how effectively these methods fully align with the mission, goals, and objectives of the organization. This is the architecture governance.